Telus

TELUS is one of Canada's three national carriers, operating alongside Rogers and Bell in the competitive duopoly-plus-one that characterises Canadian wireless. Founded in 1990 from the merger of BC Tel and Alberta-based AGT, TELUS built its national mobile network through sharing agreements with Bell rather than building separate infrastructure — a network sharing arrangement that made economic sense but also means that Bell and TELUS customers can experience correlated network problems during major infrastructure events. TELUS has invested heavily in fibre-to-the-premises broadband through its PureFibre network in British Columbia and Alberta, and has expanded into health technology through TELUS Health, a substantial digital health platform.

The My TELUS app and web portal manage mobile plans, home internet subscriptions, TELUS TV, and increasingly TELUS Health services under a unified account system. Plan management, bill payment, data usage monitoring, and eSIM management for eligible devices are all handled through My TELUS. The company's flanker brands — Koodo Mobile and Public Mobile — operate their own distinct account systems while riding the same TELUS network infrastructure, meaning a network-level event affects all three brands simultaneously while platform-level issues are typically isolated to one brand's app and portal.

TELUS network outages, while relatively infrequent, affect both TELUS and Bell subscribers simultaneously when they originate in the shared network infrastructure — something that can cause confusion as customers try to identify whether the problem is with their specific carrier or something broader. My TELUS app authentication failures prevent customers from checking data usage, adding travel passes before international trips, or managing their bill during the outage window. eSIM profile downloads stall when TELUS's provisioning infrastructure is degraded, which is particularly problematic for customers who have just received a new device and need immediate activation.

Outage.gg tracks TELUS network and platform status using real-time community reports from subscribers across Canada. If TELUS service is down, My TELUS is inaccessible, or an eSIM activation is not progressing, the live status page shows current impact from TELUS customers.