Healthcare
Teladoc Health
Teladoc Health is the world's largest virtual care company, connecting patients with physicians, mental health professionals, and specialists by video or phone.
What is Teladoc Health?
Is Teladoc Health down? Teladoc Health is the world's largest telehealth company, founded in 2002 and providing virtual medical consultations, mental health services (BetterHelp), chronic condition management, and expert medical opinion services. Teladoc acquired Livongo in 2020 for $18.5 billion, combining virtual care with connected health device programs for conditions like diabetes and hypertension. It serves over 90 million members globally through employer benefit plans, health insurers, and direct-to-consumer offerings.
Teladoc's platform facilitates millions of virtual visits per year across primary care, dermatology, mental health, and specialty medicine. During the COVID-19 pandemic, telehealth demand surged dramatically, and Teladoc's infrastructure had to scale rapidly to serve a much larger patient population. Today it remains the primary healthcare access point for many patients who lack easy access to in-person care.
Teladoc is down or not working — users commonly report patients unable to connect to their scheduled virtual visit, the app failing to launch a video call, appointment scheduling becoming unavailable, prescription requests not processing, or BetterHelp therapist messaging going down. Medical appointment disruptions are particularly sensitive given the care needs of patients seeking access.
If Teladoc is down, Outage.gg tracks Teladoc server status and outage history in real time. If Teladoc or BetterHelp is not working, check the live status page to assess whether it is a platform-wide issue and get notified when virtual care access is restored.
Common Teladoc Health Problems
Issues users most frequently report when Teladoc Health is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Teladoc Health outages and server status.
You can check the live Teladoc Health server status at outage.gg/services/teladoc-health. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Teladoc Health can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/teladoc-health and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Teladoc Health status page at outage.gg/services/teladoc-health. Create a free account and we will send you an email the moment Teladoc Health comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Teladoc Health.
