Southern California Edison

Southern California Edison serves about 15 million people across central, coastal, and Southern California, making it the second-largest electric utility in the state after PG&E. SCE's service territory spans a geographically diverse area from the Mojave Desert in the east through the San Gabriel Valley and Los Angeles suburbs to the Pacific coast — a region with serious wildfire exposure, particularly in foothill and mountain communities during the October-through-December Santa Ana wind season. The My Account portal and SCE mobile app handle billing, payment, outage reporting, the outage map, and the Public Safety Power Shutoff system that has become a recurring feature of autumn in high-risk communities.

The Thomas Fire in 2017, the Woolsey Fire in 2018, and subsequent fire seasons that touched SCE infrastructure raised public awareness of the utility's wildfire exposure and drove both regulatory mandates and voluntary investments in mitigation. The PSPS program, which proactively de-energizes high-risk lines during dangerous wind and humidity conditions, has affected hundreds of thousands of SCE customers in recent years. Managing digital communication during PSPS events — address lookup tools, advance notifications, shut-off zone maps — has become as important to SCE's customer experience as storm-related outage tracking.

SCE portal problems have elevated stakes during fire weather events. Login failures block access to PSPS notifications and outage status precisely when customers need that information most. Bill payment submissions return processing errors at the confirmation step, leaving customers without receipts and uncertain about payment status. The outage and PSPS map loads the Southern California geography but fails to render the incident or shut-off zone layers, leaving customers unable to check whether their address is affected. The SCE app can fail to maintain its authenticated session during backend load spikes, returning users to the login screen without warning during time-sensitive situations.

Outage.gg tracks SCE portal, outage map, and PSPS system status with real-time community reports from customers across the Southern California service territory. If the My Account portal is broken, payments are failing, or the outage or PSPS map is not loading, the live status page shows current conditions.