Communication
Rocket.Chat
Rocket.Chat is an open-source team messaging platform that organizations can self-host or use in the cloud, with channels, direct messages, and video calls.
What is Rocket.Chat?
Rocket.Chat was built as an open-source alternative to Slack at a time when businesses were becoming increasingly uncomfortable with the idea of their internal communications residing on a vendor's servers. The self-hosted model — where organizations run their own Rocket.Chat instance on their own infrastructure — appealed particularly to regulated industries like healthcare and finance, government agencies, and enterprises with strict data sovereignty requirements. The project, started by Gabriel Engel in Brazil, grew a substantial contributor community and a commercial tier that provides support and enterprise features on top of the open-source core.
Rocket.Chat's deployment model creates a different outage landscape than a purely cloud-hosted service. Self-hosted instances go down or degrade based on the infrastructure decisions of each organization running them — a poorly provisioned server, a database backup that ran long, or a failed Docker update can take down a deployment with no involvement from Rocket.Chat's own systems. The Rocket.Chat Cloud offering, for organizations that prefer managed hosting, centralizes these concerns but introduces a dependency on Rocket.Chat's infrastructure instead. The push notification service, which routes mobile notifications through Rocket.Chat's own relay infrastructure even for self-hosted deployments, is a cloud dependency that affects both deployment models.
When a Rocket.Chat instance has problems, the symptoms vary depending on whether the issue is in the application layer, the database, or the push notification relay. The web and desktop clients may fail to connect, showing a "connecting" spinner indefinitely. Messages may appear to send successfully but not appear in the recipient's view, indicating a database write failure. File uploads may fail silently. Push notifications may stop arriving on mobile devices even when the web interface is functioning, because the push relay is a separate external dependency. During server maintenance — common for self-hosted deployments — all of these failures occur simultaneously while the instance is restarting.
Outage.gg tracks Rocket.Chat cloud service status and aggregates community reports from users and administrators across both cloud-hosted and self-hosted deployments. If Rocket.Chat is not connecting, messages are failing, or notifications are not arriving, the live status page shows current impact.
Common Rocket.Chat Problems
Issues users most frequently report when Rocket.Chat is having problems.
Messages not sending
Messages appear stuck, fail to deliver, or recipients are not receiving them.
Login & authentication
Unable to sign in, 2FA not working, or being unexpectedly logged out.
Feed & content not loading
Posts, stories, or notifications are not appearing or are failing to refresh.
App & website errors
The app or website returns error pages, crashes, or is completely unreachable.
Frequently Asked Questions
Common questions about Rocket.Chat outages and server status.
You can check the live Rocket.Chat server status at outage.gg/services/rocket-chat. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Rocket.Chat can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/rocket-chat and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Rocket.Chat status page at outage.gg/services/rocket-chat. Create a free account and we will send you an email the moment Rocket.Chat comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
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