Support
Olark
Olark is a live chat software for websites that lets support and sales teams chat with visitors in real time, with built-in analytics and CRM integrations.
What is Olark?
Olark launched in 2009 out of YCombinator as a live chat platform designed to be simple enough for a small business owner to install on their website in minutes. The founders — Karl Pawlewicz, Zach Steindler, Roland Osborne, and Ben Congleton — built the product with a strong emphasis on accessibility and inclusion that became a company-wide value over time. Olark has published its salary data publicly, operates as a fully remote team, and donated a percentage of revenue to social causes — a profile unusual in the SaaS market and one that has attracted customers who care about vendor values alongside functionality.
The platform provides a JavaScript-embeddable chat widget with customisable appearance, targeted chat rules that proactively engage visitors based on behavior, chat transcripts stored and searchable in the Olark dashboard, and integrations with Salesforce, HubSpot, Slack, and Zendesk. Real-time reporting shows active visitor counts, chat volume, and operator availability. CoBrowsing allows agents to view what the customer is seeing on the website with permission, useful for guiding users through complex forms or checkout processes.
When Olark has problems, the simplicity of its architecture makes the failure modes relatively clear. The chat widget disappears from customer websites or loads in a broken state — the most visible customer-facing symptom. Active chat sessions drop without warning, losing the conversation transcript and requiring customers to start over. The Olark operator dashboard fails to load or shows operators as offline when they are actively logged in. Transcript export and search fails when the data layer is degraded, and integrations with Salesforce or Zendesk stop pushing chat data when the integration webhook pipeline is affected.
Outage.gg tracks Olark platform status using real-time community reports from website operators and customer support teams. If the chat widget is missing, conversations are dropping, or the dashboard is unavailable, the live status page shows current impact.
Common Olark Problems
Issues users most frequently report when Olark is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Olark outages and server status.
You can check the live Olark server status at outage.gg/services/olark. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Olark can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/olark and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Olark status page at outage.gg/services/olark. Create a free account and we will send you an email the moment Olark comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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