CRM
Mouseflow
Mouseflow is a web analytics tool that records session replays, heatmaps, and funnels to help teams understand how visitors interact with their websites.
What is Mouseflow?
Mouseflow has been helping website teams understand visitor behavior since 2010, offering session recordings, heatmaps, and funnel analysis from a platform built in Copenhagen. The company competes in a space with well-known tools like Hotjar and Crazy Egg but has maintained a loyal customer base through competitive pricing, data retention policies that other platforms restrict, and features like friction scoring that automatically surface sessions with rage clicks, error clicks, and form abandonment without requiring manual review. Mouseflow's funnel analysis lets teams see exactly where users drop off across multi-step flows.
Mouseflow collects data through a JavaScript snippet installed on the customer's website. The snippet captures mouse movements, clicks, scrolls, and form interactions from real visitors and sends them to Mouseflow's backend for processing and storage. Session recordings are assembled from this event data and made available for playback in the dashboard. Heatmaps aggregate click and scroll data across many sessions to show behavioral patterns at the page level. All of this depends on a functioning data pipeline from the client's website to Mouseflow's servers.
When Mouseflow has availability problems, the impact differs depending on which layer is affected. Tracking script failures mean data simply is not collected from affected pages during the downtime window — a permanent gap in the session dataset. Dashboard failures are recoverable since data collected during the outage is eventually available when the interface returns. Form analytics and funnel reporting, which depend on post-processing of collected data, may lag or show incomplete results independently of whether the recording dashboard is accessible.
Outage.gg tracks Mouseflow service status using community reports from UX researchers, CRO professionals, and digital marketing teams. If session recordings are not loading, heatmaps are unavailable, or the dashboard is down, the live status page shows current impact.
Common Mouseflow Problems
Issues users most frequently report when Mouseflow is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Mouseflow outages and server status.
You can check the live Mouseflow server status at outage.gg/services/mouseflow. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Mouseflow can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/mouseflow and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Mouseflow status page at outage.gg/services/mouseflow. Create a free account and we will send you an email the moment Mouseflow comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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