CRM
Keap
Keap, formerly Infusionsoft, is a CRM and automation platform for small businesses combining contact management, email campaigns, invoicing, and booking.
What is Keap?
Keap — which operated as Infusionsoft for most of its first two decades before rebranding in 2019 — has served small business owners who need more automation capability than basic email marketing tools offer but do not need the complexity of enterprise CRM platforms. Founded in 2001 in Arizona, it built its reputation on powerful marketing automation and CRM functionality aimed specifically at service-based small businesses: coaches, consultants, contractors, and professional service firms. The platform combines CRM, email marketing, sales pipeline, appointment scheduling, invoicing, and payments into a single subscription.
Keap's automation engine is central to how small businesses use the platform. Campaigns — visual workflows that trigger email sequences, task assignments, and pipeline movements based on contact behavior or time delays — run in the background continuously, executing the marketing and follow-up sequences that users set up once and rely on to run without intervention. For small business owners who do not have dedicated marketing or sales staff, those automations are effectively the business's go-to-market motion, making their reliable execution a genuine revenue concern rather than a convenience issue.
Keap platform problems affect small business operations in concentrated ways. The main web portal failing to load blocks access to contact records, pipeline views, and the invoice and payment dashboard that owners use throughout the workday. Campaign automation stops triggering, silently halting the email sequences and follow-up tasks that the business's sales process depends on — often without any notification that automations have paused. Appointment booking pages — which Keap hosts and embeds in customer-facing websites — become unreachable, stopping new booking entries from clients. Payment processing through Keap Payments fails when the billing backend is degraded. The mobile app loses access to contact records and task queues that business owners work from throughout the day.
Outage.gg tracks Keap platform status with real-time community reports from small business owners and marketing professionals. If Keap is down, automations have stopped running, or payment processing is failing, the live status page shows current impact from the Keap community.
Common Keap Problems
Issues users most frequently report when Keap is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Keap outages and server status.
You can check the live Keap server status at outage.gg/services/keap. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Keap can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/keap and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Keap status page at outage.gg/services/keap. Create a free account and we will send you an email the moment Keap comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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