Communication
Intercom
Intercom is a customer communications platform combining live chat, AI bots, product tours, and in-app messaging to manage the full customer lifecycle.
What is Intercom?
Is Intercom down? Intercom is a customer communications platform founded in 2011 and headquartered in San Francisco, California. It provides businesses with AI-powered live chat, in-app messaging, a help center, product tours, and customer data management tools — all surfaced through the Intercom Messenger widget embedded on websites and apps. Serving tens of thousands of businesses globally, any outage or server issues with Intercom can silence customer-facing chat and support channels simultaneously.
Intercom's infrastructure powers real-time bidirectional messaging between businesses and their customers, automated bot workflows powered by its Fin AI agent, webhook-based integration with Salesforce, HubSpot, Stripe, and other CRMs, and continuous event tracking for user behavior segmentation. The Messenger widget loads asynchronously on customer sites, meaning Intercom outages can also degrade page performance for customer-facing properties that embed it. Support inbox load spikes when the businesses using Intercom experience their own incidents.
When Intercom is down or not working, users commonly report the Intercom Messenger chat widget not appearing on websites or apps, incoming customer messages not delivering to the support inbox, automated bot responses not triggering, the Intercom web app returning a blank page or error on login, outbound campaigns and messages not sending to user segments, integrations with CRM tools failing to sync conversation data, and the Intercom mobile app not showing new conversation notifications.
Track Intercom server status and outage reports in real time on Outage.gg. If Intercom is not working, check the live Intercom status page to see if others are affected and get notified the moment Intercom is back online.
Common Intercom Problems
Issues users most frequently report when Intercom is having problems.
Messages not sending
Messages appear stuck, fail to deliver, or recipients are not receiving them.
Login & authentication
Unable to sign in, 2FA not working, or being unexpectedly logged out.
Feed & content not loading
Posts, stories, or notifications are not appearing or are failing to refresh.
App & website errors
The app or website returns error pages, crashes, or is completely unreachable.
Frequently Asked Questions
Common questions about Intercom outages and server status.
You can check the live Intercom server status at outage.gg/services/intercom. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Intercom can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/intercom and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Intercom status page at outage.gg/services/intercom. Create a free account and we will send you an email the moment Intercom comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Intercom.
