Publisher
Hi-Rez Studios
Hi-Rez Studios is the Atlanta-based developer behind SMITE, Paladins, and Rogue Company, known for mythology-themed multiplayer live-service games.
What is Hi-Rez Studios?
Hi-Rez Studios occupies a distinct corner of competitive gaming: the mid-tier online multiplayer publisher that keeps several live-service titles running simultaneously with active competitive scenes. SMITE — the third-person MOBA where players control mythological deities — launched in 2014 and has sustained a dedicated playerbase through years of seasonal content and a competitive league. Paladins, the team-based hero shooter, and Realm Royale sit alongside SMITE as Hi-Rez-published titles with their own servers and communities. The company handles publishing, operations, and cross-platform service management for its portfolio from a single infrastructure organisation.
Hi-Rez's platform includes the Hi-Rez account system, which ties player progression, gem purchases, and battle pass ownership across SMITE, Paladins, and other titles. The shared account layer means a login incident affects the entire portfolio simultaneously rather than individual games in isolation. Cross-platform play in SMITE 2 and Paladins requires session brokering across PC, PlayStation, Xbox, and Nintendo Switch server clusters, with Hi-Rez's matchmaking system coordinating between them. In-game currency — gems for cosmetics, favor for unlocks — is tracked server-side and tied to Hi-Rez account credentials.
Server problems at Hi-Rez most commonly appear as login failures on the Hi-Rez account screen, presenting before players reach the game lobby. SMITE ranked queues go offline during server health degradation, with the game displaying a maintenance banner. Paladins match creation times out after an extended search period when matchmaking servers are overloaded, often without a clear error message. Mid-game disconnections during Hi-Rez server incidents result in deserter penalties that block ranked queue access for a set period even though the disconnect was not the player's fault. Hi-Rez's in-game stores stop processing gem purchases when the transaction backend is down.
Outage.gg tracks Hi-Rez Studios server status for SMITE, Paladins, and other Hi-Rez titles using real-time community reports. If SMITE is down, Paladins servers are offline, or Hi-Rez account login is failing, the live status page shows current player-reported impact.
Common Hi-Rez Studios Problems
Issues users most frequently report when Hi-Rez Studios is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Hi-Rez Studios outages and server status.
You can check the live Hi-Rez Studios server status at outage.gg/services/hi-rez-studios. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Hi-Rez Studios can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/hi-rez-studios and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Hi-Rez Studios status page at outage.gg/services/hi-rez-studios. Create a free account and we will send you an email the moment Hi-Rez Studios comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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