Support
Gorgias
Gorgias is a helpdesk for e-commerce brands that integrates with Shopify and Magento to let agents resolve tickets with full order context.
What is Gorgias?
Gorgias was built on a specific insight: customer support for e-commerce is fundamentally different from general customer support, and most helpdesk software was designed for neither. Founded in Paris in 2015 and later headquartered in San Francisco, Gorgias integrates deeply with Shopify, WooCommerce, Magento, and BigCommerce, pulling order information, shipping status, and customer history directly into the support agent view. Rather than asking agents to switch between a helpdesk tab and a Shopify admin tab to answer "where is my order?", Gorgias puts the answer in the same window as the conversation. That tight integration proved compelling — thousands of Shopify merchants, many of them fast-growing DTC brands, made Gorgias their default support infrastructure.
Gorgias manages support across multiple channels — email, live chat, social media comments, SMS, and Instagram DMs — through a unified ticket interface. For e-commerce brands running Shopify at scale, Gorgias is genuinely mission-critical: it is where customer service agents spend their entire working day, handling return requests, order edits, delivery complaints, and pre-sales questions. The platform also supports automation macros and rule-based auto-responses that handle a significant percentage of incoming volume without human intervention.
When Gorgias has an outage, the e-commerce customer support operation it supports stops functioning. New tickets stop being created from incoming emails and chats. Shopify order data fails to load within ticket views, forcing agents to manually look up orders in separate tabs. Automation rules stop firing, meaning the auto-responses that deflect common questions cease to function. The Gorgias chat widget on merchant storefronts may fail to load, leaving shoppers without support access during active shopping sessions. Agent assignments and ticket routing can also break during platform incidents.
Outage.gg monitors Gorgias service status with real-time reports from e-commerce operators and support teams. If tickets are not loading or the Shopify integration is broken, the live status page will confirm the scope of the incident.
Common Gorgias Problems
Issues users most frequently report when Gorgias is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Gorgias outages and server status.
You can check the live Gorgias server status at outage.gg/services/gorgias. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Gorgias can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/gorgias and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Gorgias status page at outage.gg/services/gorgias. Create a free account and we will send you an email the moment Gorgias comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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