CRM
FullStory
FullStory captures session replays, heatmaps, and funnel analytics to help product and UX teams understand how users interact with their apps.
What is FullStory?
FullStory was founded in 2012 with a genuinely novel idea: instead of sampling user behaviour through events and funnels, capture everything — every click, scroll, keystroke, and page transition — and let teams replay sessions or query the data retroactively. That retroactive querying is the key innovation. Product managers and engineers can ask a question like "show me all sessions where users encountered a JavaScript error on the checkout page last Tuesday" without having instrumented for that specific question in advance. FullStory calls this approach Digital Experience Intelligence, and it has attracted investment valuations well above $1 billion.
Processing every interaction from every session for enterprise customers generates extraordinary data volumes. FullStory ingests, indexes, and stores hundreds of millions of user sessions, making it searchable and replayable in near-real time. The platform integrates with issue trackers, customer support tools like Intercom and Zendesk, and analytics platforms, so that support agents can pull up a session replay directly from a support ticket. Mobile SDKs extend session capture beyond the browser to native iOS and Android applications.
When FullStory has problems, the failure modes depend on where in the pipeline the issue sits. If the capture script fails to load on a website, sessions stop recording entirely — the data loss is silent and permanent, because there is no retroactive way to recover sessions that were never captured. Dashboard and search failures make existing session data inaccessible. Funnel and heatmap reports may stop updating, leaving product teams with stale visualisations during live product releases. Integrations with downstream tools can also break, preventing session links from appearing in support tickets or Slack alerts.
Outage.gg tracks FullStory service status using real-time reports from product teams and developers. If session replay or the dashboard is unavailable, the live status page will show the current scope of the incident.
Common FullStory Problems
Issues users most frequently report when FullStory is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about FullStory outages and server status.
You can check the live FullStory server status at outage.gg/services/fullstory. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
FullStory can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/fullstory and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the FullStory status page at outage.gg/services/fullstory. Create a free account and we will send you an email the moment FullStory comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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