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Front
Front brings email, SMS, chat, and social messages into a shared collaborative inbox so customer-facing teams can respond together.
What is Front?
Front was built on the premise that customer email shouldn't be handled through an impersonal shared inbox alias where accountability goes to die. Founded in Paris in 2013 by Mathilde Collin and Laurent Perret-Galix, it reimagines the shared inbox as a collaborative space where teammates can see who is handling what, leave internal comments on messages, and assign conversations without forwarding chains that lose context. The target customer is any team that handles high volumes of external communication — customer support, account management, logistics, and operations teams across mid-market and enterprise companies.
Front connects to email, SMS, live chat, social media, and WhatsApp, routing all inbound messages into a unified inbox that agents work from collaboratively. Rules, sequences, and AI drafts automate repetitive responses and route messages to the right team based on content. Analytics measure response time, CSAT, and throughput across channels. The platform integrates with CRMs including Salesforce and HubSpot, pulling customer context directly into the conversation view so agents know who they are talking to without switching tabs.
When Front has issues, the symptoms show up across the entire team simultaneously since the platform's value depends on shared real-time state. New emails stop arriving in the inbox even as customers send them — the delay can run minutes or hours during backend ingestion issues. Teammate collision detection stops working, causing multiple agents to respond to the same customer message. Internal comments and message assignments fail to save, leaving the conversation view in a stale state. The mobile app loses sync and shows conversations in an outdated state. Outbound sends queue locally but fail to transmit when the email delivery layer is degraded.
Outage.gg tracks Front platform status using real-time community reports from customer operations teams. If messages are not arriving, assignments are failing, or the inbox is not loading, the live status page shows current impact.
Common Front Problems
Issues users most frequently report when Front is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Front outages and server status.
You can check the live Front server status at outage.gg/services/front. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Front can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/front and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Front status page at outage.gg/services/front. Create a free account and we will send you an email the moment Front comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Front.
