Communication
Freshchat
Freshchat by Freshworks combines live chat, in-app messaging, and AI-powered bots into a single customer messaging platform for support teams.
What is Freshchat?
Freshchat is Freshworks' customer messaging platform, positioned as the conversational layer on top of the company's broader customer support ecosystem that includes Freshdesk and Freshservice. Launched in 2016, it competes in the live chat and customer messaging space by combining real-time web chat, in-app messaging, and AI-powered bot flows into a single agent-facing interface. The integration with Freshdesk lets conversations escalate into tickets without copy-pasting context, which is a meaningful workflow improvement for support teams already using the Freshworks stack.
The platform handles web chat through a JavaScript widget embedded on customer-facing websites, mobile in-app messaging via SDK, and messaging through channels like WhatsApp, Apple Business Chat, Facebook Messenger, and LINE. Freddy AI — Freshworks' AI layer — powers self-service bots that can resolve common queries before escalating to a human agent. Conversations, contact history, and bot interaction logs are all stored in Freshworks' cloud infrastructure and accessible through the agent dashboard and reporting tools.
When Freshchat has problems, the customer-facing widget is often the first indicator: the chat button fails to appear on the website, shows a loading spinner indefinitely, or connects but cannot send messages. Agents find their inbox frozen — new conversations stop arriving even though customers on the site can see the widget loaded. Bot flows break mid-conversation, dropping customers to an error state without routing them to a human. The iOS and Android apps lose push notification delivery, meaning agents miss incoming messages unless they are actively looking at the app. WhatsApp and other channel integrations stop routing inbound messages when the channel connector layer has issues.
Outage.gg tracks Freshchat platform status using real-time community reports from customer support teams. If the chat widget is down, conversations are not routing, or the agent dashboard is inaccessible, the live status page shows current impact.
Common Freshchat Problems
Issues users most frequently report when Freshchat is having problems.
Messages not sending
Messages appear stuck, fail to deliver, or recipients are not receiving them.
Login & authentication
Unable to sign in, 2FA not working, or being unexpectedly logged out.
Feed & content not loading
Posts, stories, or notifications are not appearing or are failing to refresh.
App & website errors
The app or website returns error pages, crashes, or is completely unreachable.
Frequently Asked Questions
Common questions about Freshchat outages and server status.
You can check the live Freshchat server status at outage.gg/services/freshchat. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Freshchat can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/freshchat and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Freshchat status page at outage.gg/services/freshchat. Create a free account and we will send you an email the moment Freshchat comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Freshchat.
