Support
Crisp
Crisp is a customer messaging platform that combines live chat, a shared inbox, chatbots, and a help center for support teams.
What is Crisp?
Crisp is a customer messaging platform built in Nantes, France in 2015 with a privacy-conscious European sensibility and a product philosophy that refuses to sacrifice simplicity for feature count. The platform covers live chat, a shared team inbox, a knowledge base, CRM, chatbot automation, and status page hosting under one subscription tier at pricing that significantly undercuts competitors like Intercom. That value positioning has driven strong adoption among startups, indie developers, and European SaaS companies that want a complete support stack without enterprise pricing.
The Crisp chat widget embeds on websites and connects to the Crisp infrastructure for real-time messaging. The shared inbox collects conversations from email, live chat, Twitter DMs, Messenger, and Instagram Direct, giving small teams a unified queue regardless of channel. MagicBrowse allows agents to see the visitor's current page and recent page history, helping diagnose product issues without the customer having to describe their navigation. The CrispBase knowledge base integrates with the chat widget to surface relevant articles before a customer sends a message.
When Crisp has problems, the effects ripple through both customer-facing and team-facing functions at the same time. The chat widget on customer websites fails to connect — the widget loads visually but cannot open an active session. Real-time typing indicators and message delivery confirmations stop working, leaving agents and customers uncertain whether messages have been received. The MagicBrowse visitor view goes blank, removing the live browsing context agents rely on for technical support conversations. Email conversations stop routing into the inbox while the chat and direct message channels continue working, or vice versa, depending on which ingestion path is affected.
Outage.gg tracks Crisp platform status using real-time community reports from startups and support teams. If chat is disconnecting, the inbox is not loading, or the knowledge base is down, the live status page shows current impact.
Common Crisp Problems
Issues users most frequently report when Crisp is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Crisp outages and server status.
You can check the live Crisp server status at outage.gg/services/crisp. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Crisp can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/crisp and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Crisp status page at outage.gg/services/crisp. Create a free account and we will send you an email the moment Crisp comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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