Government
CRA My Account
CRA My Account is the Canada Revenue Agency's secure self-service portal for managing tax returns, benefits, and account information online.
What is CRA My Account?
Is CRA My Account down? CRA My Account is the Canada Revenue Agency's secure online self-service portal, launched in 2012 and operated from Ottawa, Canada. It allows individual Canadian taxpayers and businesses to view tax returns and notices of assessment, set up direct deposit, apply for benefits like the Canada Child Benefit (CCB) and GST/HST credit, check RRSP and TFSA contribution room, and manage tax affairs electronically. Millions of Canadians rely on CRA My Account during tax season and throughout the year, and any outage or server issues can prevent timely tax filings and benefit management.
CRA My Account is accessed through the CRA's own credential system as well as through Sign-In Partner authentication using major Canadian banks. The platform must handle extremely concentrated load around the April 30 personal income tax filing deadline, when millions of Canadians submit returns in the final days and hours. The CRA also uses My Account to distribute one-time and recurring benefit payments, making availability critical when new benefit programs are announced and large numbers of Canadians simultaneously register to apply.
When CRA My Account is down or not working, users commonly report that logging in through the CRA login page or a bank Sign-In Partner returns a "Service is unavailable" message, the My Account dashboard loads but shows no tax return history or benefit payment information, direct deposit update forms fail to submit and return a generic processing error, the NETFILE service for submitting tax returns prepared by third-party software returns a connection refused error from the CRA server, and the Auto-fill my return (AFR) feature used by tax software to pre-populate T4 data from CRA records fails to retrieve any information.
Track CRA My Account server status and outage reports in real time on Outage.gg. If CRA My Account is not working, check the live CRA My Account status page to see if others are affected and get notified the moment CRA My Account is back online.
Common CRA My Account Problems
Issues users most frequently report when CRA My Account is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about CRA My Account outages and server status.
You can check the live CRA My Account server status at outage.gg/services/cra-my-account. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
CRA My Account can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/cra-my-account and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the CRA My Account status page at outage.gg/services/cra-my-account. Create a free account and we will send you an email the moment CRA My Account comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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Other services you might be tracking alongside CRA My Account.
