Utilities
ComEd
ComEd is the electric utility serving northern Illinois, including the Chicago metropolitan area, with electricity transmission and delivery.
What is ComEd?
ComEd — Commonwealth Edison — powers northern Illinois, including Chicago and its suburbs, serving about four million customers as a subsidiary of Exelon. The ComEd online account portal and mobile app are the primary digital interface for this large urban and suburban customer base, supporting bill viewing and payment, autopay management, real-time usage data from smart meters, and the ComEd outage map that tracks storm-related incidents across the service territory. Chicago's weather — ice storms in winter, severe thunderstorms in summer — means the outage map sees heavy use throughout the year.
ComEd has built out a relatively sophisticated digital account experience compared to some peer utilities, including integration with the Hourly Pricing program that lets customers take advantage of real-time electricity prices. The smart meter rollout across the service territory means that the portal can surface granular usage data, not just billing totals. Those richer features also mean more backend surfaces that can degrade independently: the usage API, the billing API, and the outage reporting system are distinct systems that can fail separately.
When ComEd portal problems occur, customers encounter a range of failure modes. Login attempts succeed at the authentication step but then redirect to a session error page rather than the account dashboard. Payments in progress return transaction errors after the form is submitted, with no confirmation message telling customers whether the charge was captured. The outage map loads the Chicago-area geography but fails to render reported outage polygons — during active storm events, a blank outage map is particularly misleading and alarming. The My Account app on iOS and Android can fail to load the dashboard even after a successful sign-in, displaying an infinite loading state.
Outage.gg tracks ComEd portal and app status with real-time community reports from customers across northern Illinois. If ComEd logins are failing, payments are not processing, or the outage map is blank during a storm, the status page shows whether the problem is widespread.
Common ComEd Problems
Issues users most frequently report when ComEd is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about ComEd outages and server status.
You can check the live ComEd server status at outage.gg/services/comed. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
ComEd can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/comed and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the ComEd status page at outage.gg/services/comed. Create a free account and we will send you an email the moment ComEd comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside ComEd.
