E-Commerce
BigCommerce
BigCommerce is a SaaS e-commerce platform for mid-market and enterprise merchants to build, manage, and scale online stores.
What is BigCommerce?
BigCommerce was founded in Sydney, Australia in 2009 before moving its headquarters to Austin, Texas and positioning itself as an enterprise-grade alternative to Shopify for merchants who needed more native features, more flexible pricing models, and fewer transaction fees. The platform went public in 2020 and serves a range of merchants from mid-market businesses to large enterprise retailers, with particular strength in B2B commerce, multi-storefront management, and headless commerce architectures where the BigCommerce backend powers storefronts built on separate front-end technologies like Next.js or custom React applications.
BigCommerce operates as a SaaS e-commerce platform providing hosting, storefront management, product catalogue, order management, payment processing integration, and a marketplace of apps and themes. The platform's architecture is designed to handle high-traffic commerce events — major sales, product launches, holiday peaks — with infrastructure that scales horizontally. BigCommerce competes by offering capabilities at the platform level that Shopify charges through apps, including faceted search, multi-currency, and complex B2B pricing rules. The Stencil framework and headless commerce API options attract developers building custom storefront experiences.
Commerce platform outages directly stop sales, making them among the most commercially consequential types of software failures. A BigCommerce outage during a flash sale or product launch event can cost merchants tens of thousands of dollars in lost revenue within a single hour, with additional brand damage from customers who encounter error pages during high purchase-intent moments. Checkout failures are the most critical single point — a storefront that loads but cannot complete orders captures visitor attention while generating zero revenue. API failures break headless storefronts that depend on BigCommerce for product data and order processing even when the front-end infrastructure is fully operational.
Outage.gg tracks BigCommerce platform availability through community reports from merchants, developers, and e-commerce professionals. If the storefront is down, checkout is failing, or the BigCommerce dashboard is inaccessible, the live status page shows what the merchant community is currently experiencing.
Common BigCommerce Problems
Issues users most frequently report when BigCommerce is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about BigCommerce outages and server status.
You can check the live BigCommerce server status at outage.gg/services/bigcommerce. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
BigCommerce can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/bigcommerce and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the BigCommerce status page at outage.gg/services/bigcommerce. Create a free account and we will send you an email the moment BigCommerce comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside BigCommerce.
