Cloud
Alibaba Cloud
Alibaba's cloud computing division, the dominant cloud provider in Asia-Pacific, offering compute, storage, and AI services globally.
What is Alibaba Cloud?
Alibaba Cloud — known internationally as Alicloud and in China as Aliyun — was born out of the technical demands of running one of the world's largest e-commerce ecosystems. When Alibaba's annual Singles Day shopping event generates more transactions in one hour than most countries process in a week, the underlying infrastructure has to be extraordinary. That operational pressure shaped Alibaba Cloud into a genuinely global hyperscaler: it is the largest cloud provider in Asia Pacific and ranks among the top five worldwide by revenue, operating data centres across Asia, the Middle East, Europe, and the Americas.
The platform underpins not just Alibaba's own retail operations but also a vast ecosystem of third-party applications, from Southeast Asian fintech platforms to media companies streaming content across the Asia Pacific region. Alibaba Cloud's proprietary operating system Apsara was built to schedule workloads across hundreds of thousands of servers simultaneously — a capability forged during Singles Day surges where transaction volumes peak at tens of millions per second. The platform offers a full suite of compute, database, AI, CDN, security, and big data products.
When Alibaba Cloud has an outage, the effects ripple through a dense web of dependent services. ECS (Elastic Compute Service) failures prevent virtual machine management. RDS database outages can take down applications that rely on hosted MySQL or PostgreSQL instances. OSS (Object Storage Service) errors surface as upload and download failures in applications across the region. The most significant incident in Alibaba Cloud's history — a major outage in November 2019 — affected services globally for several hours, knocking out access to the management console and multiple product APIs.
Outage.gg tracks Alibaba Cloud status using community reports from developers and operators across Asia, Europe, and the Americas. If Aliyun services are down or degraded, the live status page shows real-time impact data and incident history.
Common Alibaba Cloud Problems
Issues users most frequently report when Alibaba Cloud is having problems.
Service unavailability
API calls are failing, dashboards are unreachable, or the service is returning 5xx errors.
Slow performance / high latency
Response times are significantly above normal, causing timeouts and degraded user experience.
Authentication failures
API keys, OAuth tokens, or SSO logins are being rejected unexpectedly.
Data sync & storage issues
Files, databases, or synced data are not updating, missing, or inaccessible.
Frequently Asked Questions
Common questions about Alibaba Cloud outages and server status.
You can check the live Alibaba Cloud server status at outage.gg/services/alibaba-cloud. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Alibaba Cloud can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/alibaba-cloud and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Alibaba Cloud status page at outage.gg/services/alibaba-cloud. Create a free account and we will send you an email the moment Alibaba Cloud comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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